On payment of my deposit I acknowledge and accept that:

Handmade resin art is just that, an art. Small imperfections, bubbles, layer lines & transparent spots are sometimes unavoidable. We will take the utmost care and time when creating and preserving your custom piece to reduce imperfections.

Some flowers will change colour through the drying process - even when dried in our silica gel. Dark colours usually appear darker, whites can appear creamy/yellow colour. Certain flower varieties will hold their colour and shape better than others, and some may brown and petals might become paper thin in the drying process. I do my best to use as many of your flowers as possible however please note that I may not use all of the flowers provided. I will use the best-preserved options only. I am unable to return any leftover flowers to you. Not all flowers are suitable for drying and can be preserved for example succulants and some lily’s. Once the flowers have been preserved in resin they can not be removed.

Minimum Order:Please note that there is a min order value of £150 (excluding delivery).

Cancellations/Refunds: I do not offer refunds as all items are bespoke and cannot be reimbursed unless significant defects have occurred. If you decide not to go ahead with your order after paying your final invoice you will only receive a refund for 40% of your total order value back.

Delivery/Collection: I currently accept both fresh and pre-dried flowers for preservation. Located in Ponteland, Newcastle Upon Tyne and drop offs/pick ups can be arranged as well as shipping your flowers. It is the client’s responsibility to ensure that the flowers arrive in the best possible condition. Packing instructions will be provided and should be followed exactly for best results. I cannot be held responsible for any damage caused to your flowers whilst they are in transit via any Third Party.

Timeline: Please allow upto 6 months from final payment to receive your order, I ask that you kindly allow for this timeframe before contacting to chase your order. This timescale may be extended depending on order size and during wedding season but I will always do my very best to get each order out to you as quickly as possible. Every piece is completely unique, and may take longer than expected, which is why I can’t give out expected completion dates. Please don’t expect to have your piece back by a specific deadline or ask for a timescale on an order.

Payments: Once I receive your flowers, I will send you an invoice for the full amount of the order. Please note that if payment is not received within the 24-hour period, I reserve the right to cancel the order. In such cases, any flowers associated with the order will be disposed of and the £25 deposit will be retained.

For orders under £300, full payment is due on the same day that I receive your flowers.

Payment Plans: I can offer a payment plan for orders over £300. You can spread to cost in 3 easy payments; the 1st £25 deposit, the 2nd 50% of the total amount once your flowers are dried and the final 50% is due 4 weeks later. Please let me know if you wish to do this.

Final Invoices: All final invoices are due upon receipt. Late payment can significantly delay the production of your item(s), as they fall to the back of the order book. Please note that if I do not receive full payment from the customer after 8 weeks despite multiple attempts at reaching out, I reserve the right to cancel the order and withhold the amount paid to cooperate material costs, for the time and resources to follow up on orders and to store items.
Postage & packaging is charged on all invoices at £9.95.

Design Layouts: Kindly note that I do not offer design layouts as I prefer to work in my own artistic style while taking into consideration the type of flowers and size of the moulds chosen. As an artist, I have my own creative process and approach to designing your floral pieces. I will always reconfirm your order once your flowers have been received and suggest alternative options if required. If you have a particular flower or design in mind, please communicate this with me at the start of the process so I can see if I can accommodate this for you. If you would like mock-up designs, please note there is a fee of £25 per mock-up requested.
If you have specific inspo pics, layouts etc. you can send them to us at this time and I will do my best to replicate and recreate from the photos.