FAQ’s

The first step is to make your booking on our calendar and pay a £25 deposit. This can be a date in the future or our next available date if you already have the flowers ready to preserve. We will then provide you with an order form and contract to complete.

You will arrange to drop off or post your flowers on the next business day according to our detailed postage and packaging instructions. Once your flowers arrive I will consult with you about your vision for your art, items you’d like and send a final invoice.

You can either drop off at my studio in Newcastle Upon Tyne or post your flowers.

Most people post their flowers and they arrive safely if you follow my detailed packaging instructions carefully which can be found here: https://www.petalspreserved.co.uk/delivery

I recommend sending them with Royal Mail special delivery before 1pm. this service is available in most Post Offices untl 5pm (please check your local office) and you can also book a collection.

A £25 deposit is required to secure your wedding date which is redeemable against your final order.

Once I receive your flowers, I will send you an invoice for the full amount of the order. Please note that if the first installment is not received within the 24-hour period, I reserve the right to cancel the order. In such cases, any flowers associated with the order will be disposed of and the £25 deposit will be retained.

For orders under £300, full payment is due on the same day that I receive your flowers.

For orders of £300 and over, you are able to pay in two x 50% installments (less your deposit). The first payment is due on the same day that I receive your flowers, and the final payment is due 4 weeks later.

Payment is by BACS.

Yes! Available for all orders over £300

1st payment - £25 deposit

2nd payment - 50% due upon receiving flowers

3rd payment - balance due in 4-6 weeks.

There’s no pressure to make a final decision until I receive your flowers. If you’re unsure, get in touch and we can discuss the best option for your flowers.

Yes! As long as your flowers haven't started to mould we can still preserve them although the end result may not be as bright or look as "fresh" as some of our example photos.

Absolutely! You would still need to place a reservation for your bespoke order. The only difference in the process is that we do not have to dry your flowers.

The sooner the better! The summer months are our busiest. I recommend a minimum if 3-4 months in advance to secure a spot. We always advise to book in advance but last minute commissions are welcome, we can accept flowers up to 2 weeks old or flowers you have dried or pressed yourself.

Our minimum amount for bespoke orders is £150. Our smaller pieces are only able to fit small floral, greenery, and petals from larger floral arrangements. We highly encourage a main larger piece so that your order truly represents your beautiful bouquet.

You should not expect to receive mock-up designs as I prefer to work with creative freedom due to my extensive experience with different types of flowers. Without the constraints of pre-determined mock up designs, I can adapt my creations in real-time without holding up the process. I understand what works best and how they can best be arranged.
If you would like mock-up designs this can be arranged, however please note that a fee of £25 per design will be added to your final invoice.

If you have specific inspo pics, layouts etc. you can send them once your flowers are dried, I will do my best to replicate and recreate from the photos. 

Yes they will. The only thing I recommend is to keep the resin out of constant direct sunlight and do not store them in a place with extreme heat. Heat and constant sunlight will cause the resin to yellow.